Stop Hiring.
Start Scaling.
We handle your customer service so you don't have to.Our expert team manages all customer emails and messages across Shopify, Amazon, Etsy, eBay, TikTok Shop, and more. No hiring, no training, no employment costs - just professional support that scales with your business.
Trusted by e-commerce businesses to deliver
Professional UK Coverage
Expert customer service during UK business hours when your customers need support most
Save £27,000+ Annually
Avoid employment costs, National Insurance, and tribunal risks while getting better service
Dedicated Expert Team
Trained professionals who understand your brand and handle support like your own team
Trusted by sellers on all major platforms
What We Handle
Our expert team manages all your first-line customer emails and messages, so you can focus on growing your business.
WISMO Queries
Where Is My Order inquiries handled professionally
Refunds
Process refund requests according to your policies
Returns
Manage return requests and RMA processes
Complaints
Handle customer complaints with care and professionalism
Order Issues
Resolve delivery problems and order discrepancies
General Inquiries
Answer product questions and provide support
How It Works
Get professional customer service up and running in days, not months.
Quick Setup
Connect your store platforms and set your customer service preferences in under 30 minutes.
Custom Training
Our team learns your brand voice, policies, and procedures to represent you perfectly.
Handle Inquiries
We manage all first-line customer service across all your platforms during UK business hours.
Scale & Grow
Focus on growing your business while we handle the customer service workload.
Stop Paying UK Employment Costs
See how much you can save by switching from hiring UK staff to our professional service.
This comparison is based on one customer support person. Your business may require more or fewer staff depending on size and needs. Many small business owners handle support themselves, taking valuable time away from growing their business.
UK Employee
per month (all costs included for a full-time minimum wage worker)
Hidden Costs Include:
Core Employment Costs
Additional Costs
- Statutory sick pay & cover
- Training & management time
- Office space & equipment
Legal Risks (April 2025 Changes)
- Day-one tribunal rights
- Higher compensation payouts
- HR compliance burden
Flo Light
per month (part-time coverage)
- 15 hours/week coverage
- Perfect for smaller businesses
- Same expert team
- Multi-platform support
- No employment costs
- Flexible scaling
Flo Support
per month (all inclusive)
- UK Business Hours Coverage
- No employment costs
- No holiday or sick pay
- Instant scaling up/down
- Expert team included
- Multi-platform support
- Performance reporting
Your Annual Savings
Based on minimum wage employee vs. our standard package. Actual savings may be higher with experienced staff costs.
What Our Clients Say
See how e-commerce businesses are transforming their customer service with Flow Support.
"Flow Support transformed our customer service. We went from spending 20 hours a week on emails to focusing entirely on product development. Our response times improved and costs dropped by 70%."
"As a busy parent running an Etsy shop, I was drowning in customer messages. Flow Support handles everything professionally while I focus on creating. Best business decision I've made."
"The team understands our brand perfectly. Customers can't tell the difference - they think they're talking directly to us. The cost savings alone paid for our new product line."
Ready to Stop the Hiring Headaches?
Save £27,000+ annually while getting better customer service. No contracts, no hiring costs, no hassle.
Setup in 48 Hours
Get started this week, not next month
30-Day Guarantee
Not happy? Full refund, no questions
Scale Instantly
Handle peak seasons without hiring
Free consultation • No setup fees • Cancel anytime